Shipping & Returns Policy

Shipping (Updated 1/31/16)

We reserve the right to correct pricing and administrative errors as they are discovered. We also reserve the right to limit quantities.

Our intent is to ship orders as expeditiously as possible. However, delays may occur due to our available inventory as well as those of the various manufacturers. Orders consisting of goods from a mix of manufacturers may require additional time.

Shipping charges for orders of parts and accessories:

Order Total Freight Charge
$.01 - 299.99 $10.99
300 - 599.99 13.99
600 - 999.99 16.99
1,000 - 1,499.99 19.99
1,500 - 1,999.99 22.99
2,000 and over 25.99

Orders will ship USPS or UPS Ground service within the continental US. Please contact us regarding orders for which expedited shipping is required. It will give us an opportunity to determine availability as well as the additional costs for such expedited services.

Returns (Updated 1/31/16)

For the purpose of this page covering our returns policy, the term "regular merchandise" refers only to those items listed on our individual pump parts pages. All other items ordered will be considered "special order" as they are not regular stock items. "Merchandise returned for cause" refers to items that were received damaged, defective or received due to our shipping error or that of the manufacturer.

Merchandise returned for cause, whether regular items or special order, may be returned within 10 days of date of customer receipt of order for a refund or exchange without incurring additional freight charges. At the customerís request, a replacement shipment may be made at additional charge which will be credited upon receipt and inspection of the defective/damaged goods. Merchandise must be returned in its original condition and in the original packaging. Exchange shipment may be expedited at additional charge.

Regular merchandise may be returned or exchanged within 30 days of date of customer receipt of order at a 15% restocking charge. Merchandise must be returned in its original condition and original packaging. Freight charges will not be refunded and additional freight for exchange shipment will be incurred. Special order items may not be returned, except for cause (see above), so please make certain that your order is correct when placed.

PLEASE NOTE: Some parts, electrical and electronic, for example, cannot be accepted as we have no way of checking function.

To initiate a return, contact us with name, billing/shipping address, date of order and order number, and the part number and quantity you wish to return as well as the reason for return. You will be advised via return e-mail the proper procedure to return qualified items. It is suggested that you use a shipper that utilizes a tracking service as we will not be responsible for these packages in transit. Upon inspection of returned goods, a refund, less restocking charge, will be issued in the same form used to make payment for merchandise.

No returns will be accepted beyond 30 days from date of customer receipt of order.

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